Terms & Conditions

Bookings

1.1 Your booking is not confirmed until you receive a booking confirmation letter or email from us.

1.2 By placing an order with us either verbally or via e-mail regardless of whether a booking form has been returned or deposit paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

1.3 In the event that ShutterBox Photo booths is not ready to commence at the agreed time due to our fault, then we will still operate the agreed hire period by extending the finishing time of the hire (venue permitting). In the event that the hire does not start at the agreed time, as setup has been delayed due to any unforeseen circumstances that are no fault of ShutterBox Photo booths, then the hire will still end as per the agreed time on booking form. In the event that we have set up in time but the hire does not start at the agreed time due to over running of previous activities by you or venue, the hire will still end as per the agreed time on booking form.

1.4 ShutterBox Photo booths cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to refunding all of monies paid.

Initial Payment, Fees and Cancellation Charges

2.1 An initial deposit payment of £100.00 is required to secure your booking. This can be paid automatically through our online booking system, or your event date can be reserved for 5 days over the phone until we recieve payment by cheque or BACS. The deposit you pay to secure your event is non-refundable, and reflects the work we put into events prior to attending, and the bookings we will have missed be securing your date for you.

2.2 All cancellations must be made by contacting us. Once your event has been cancelled, your event date will immediately be available for other people to book. *Please note all refunds of monies paid will incur a fee to cover the transaction costs set in pleace by our 3rd party payment providers.

Cancellation 30 days or more before the event - refund of the full amount of the initial payment and/or other monies paid excluding transaction fees*.

Cancellation between 30 - 14 days of the event - refund of any monies paid, excluding the 25% deposit and transaction fees*.

Cancellation within 14 days of the event - At this point, it is usually too late for us to get another booking, and no refund will be applicable.

Equipment

4.1 The company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.

4.2 All sizes quoted are approximate

4.3 All goods remain the property of the company at all times.

4.4 The company reserve the right to amend or alter any product specifications without prior notice.

Site Location, Facilities & Conduct

5.1 Hired equipment will be set up in one location only as agreed on arrival and will not be moved once set up. Please ensure there is sufficient space at your venue to set up the photo booth.

5.2 Please ensure that you have obtained permission at your venue to use the photo booth.

5.3 Please inform us of any circumstances that would make setting the booth up more demanding, including going upstairs, long distances from unloading area to venue etc. We allocate a set period of time for setting up our equipment at your venue which is included within you price, but if there are any complications that are not made known to us beforehand then unfortunately this will come out of the run time.
The Magic Mirror can only be taken up stairs if a large lift or ramp is available. If you fail to notify us of any of these and we are unable to get access to your event for your booking no refund will be issued.

5.4 The client is responsible for ensuring that suitable security and crowd control measures are in place prior to start of event.

5.5 The company reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to the company.

5.6 ShutterBox Photo booths reserves the right to refuse guests admission/use into the photo booth if our staff feels they are too unruly.

Liability & Insurance

6.1 The client agrees to cover the company for any damage or theft of the company’s equipment whilst on hire.

6.2 The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.

All other terms and conditions

7.1 ShutterBox Photo booths may use any of the photographs from your event for suitable means; this includes but is not limited to advertising and promotional material either in print or on the internet. Attending your event would mean you agree and permission has been granted to do so by yourselves and your guests.

7.2 By hiring a photo booth from ShutterBox Photo booths means you agree to all of our Terms and Conditions.

Please contact us if you are unclear on any of our terms and conditions before you book a booth for your event. We are only too happy to answer any questions you may have.